Legal Information

Last updated: January 1, 2026

1. Acceptance of Terms

By accessing and using RackLabs ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Description of Service

RackLabs provides a rack equipment planning and management tool for audiovisual, IT, and technology professionals. The Service allows users to design rack layouts, manage equipment inventories, and generate documentation.

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4. User Content

You retain ownership of any content you create using the Service, including project data, rack configurations, and equipment information. By using the Service, you grant us a limited license to store and process your content solely for the purpose of providing the Service to you.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to any part of the Service
• Interfere with or disrupt the Service or servers
• Reverse engineer or attempt to extract the source code of the Service

6. Intellectual Property

The Service, including its original content, features, and functionality, is owned by RackLabs and is protected by international copyright, trademark, and other intellectual property laws.

7. Limitation of Liability

The Service is provided "as is" without warranties of any kind. RackLabs shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Service.

8. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes by posting the new terms on this page with an updated revision date.

Last updated: January 1, 2026

1. Information We Collect

We collect information you provide directly to us, including:

• Account information (name, email address, company)
• Project data and rack configurations you create
• Communications you send to us

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions

3. Data Storage and Security

Your data is stored securely using industry-standard encryption and security practices. We use Supabase for database services, which provides enterprise-grade security features including encryption at rest and in transit.

4. Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties. We may share information only in the following circumstances:

• With your consent
• To comply with legal obligations
• To protect our rights and prevent fraud
• With service providers who assist in operating our Service

5. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Rectify or update your personal information
• Request deletion of your personal data
• Object to processing of your personal data
• Export your data in a portable format

6. Cookies

We use cookies and similar tracking technologies to maintain your session and preferences. You can control cookies through your browser settings.

7. Children's Privacy

The Service is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through the Contact form in the application.